Welcome to Laundry Veda! These Terms and Conditions govern your use of our laundry, dry cleaning, shoe, and linen cleaning services. By accessing our website and using our services, you agree to comply with these terms.
1. Service Agreement
Laundry Veda provides laundry, dry cleaning, shoe cleaning, and linen cleaning services as per the customer’s request. By placing an order, you confirm that the items you provide for cleaning belong to you or that you have the owner’s consent.
We reserve the right to refuse service if items are deemed unsafe for cleaning.
2. Order and Payment
Prices are displayed on our website and are subject to change without prior notice, full payment must be made at the time of order placement or upon delivery, as per the selected payment method.
3. Pickup and Delivery
Pickup and delivery services are available as per our service areas Customers must provide accurate pickup and delivery details. Any changes should be communicated in advance. In case of a missed pickup or delivery, rescheduling may incur additional charges.
4. Care and Damage Policy
We follow industry best practices to clean your garments and items with utmost care. Despite our best efforts, we are not responsible for normal wear and tear, shrinkage, color fading, or pre-existing damage. Any claims for damage must be reported within 24 hours of delivery, along with photographic evidence. Compensation, if applicable, will not exceed five times the service cost of the affected item.
5. Lost Items
While we take great care in handling your belongings, Laundry Veda is not responsible for lost items unless negligence is proven. Any missing items must be reported within 24 hours of delivery. Compensation for lost items, if applicable, is subject to Laundry Veda’s discretion and will not exceed five times the service cost of the lost item.
6. Cancellation and Refund Policy
Orders can be canceled before pickup without any charges. Once the items are picked up, cancellations are not allowed. Refunds, if applicable, will be processed as per our discretion within 5-7 business days.
7. Customer Responsibilities
Customers must check their pockets and remove valuables before handing over items. We are not responsible for any lost valuables. Customers should provide accurate instructions for delicate or special-care items.
8. Privacy Policy
We respect your privacy and handle your personal information as per our Privacy Policy.Your contact details may be used to provide service updates, offers, and promotions unless you opt out.
9. Limitation of Liability
Laundry Veda is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our maximum liability for any claim will be limited to the amount paid for the service.
10. Modifications and Termination
We reserve the right to modify these terms at any time. Continued use of our services after any modifications constitutes acceptance of the updated terms. We may suspend or terminate service to any customer violating these terms